FAQS

Tonē Bekka leather bags are hand-crafted by the designer in her studio. You want to know more, here are some common questions. If you have one that is not answered below, please feel free to contact Jovanna and ask right here.

Are you Tonē?

No, my name is Jovanna. Tonē is short for my husbands middle name Anthony and the Bekka is my deceased sister Rebecca.

How do you pronounce Tonē Bekka?

The name is pronounce Tony Becca

I saw a bag I like and didn't buy it and it's no longer available. Will you bring it back?

Don't Procrastinate! If you see it and want it, buy it. I do offer Klarna and Affirm. I create what inspires me and my best sellers, so if there is something you like and no longer see, please reach out to me. If I have the leather on hand I will be happy to make it for you. But if you wait, I may not have the leather anymore. 

How long does it take to make a bag?

I have to have a disclaimer that says 6-8 weeks. Now how long it takes for me to actually craft the bag from start to finish is 1-4 business days, it depends on how big the bag is and the amount of details. However because I process all the orders as they come in, I say 6-8 weeks from you placing the order, and me making the bag. So if you place an order today and I have 20 other orders ahead of you, my average turn around is 6-8 weeks. This time can change with me being the only maker and a wife, mom and everything in between. Please be patient with me and know that if you ordered a bag it will be complete. I will never take your money and not deliver. 

I saw a bag on your site but I want it in another color, is that possible?

Yes! When you go to the page of the bag you want, select the drop down tab and click custom color. Once your order is placed please email me: talktous@tonebekka.com the color you would like to have it in. If I don't see an email from you I will reach out. 

Do you take custom orders?

No! I do not do custom orders, however if you see a navy tote bag and you want it in black as long as I have the leather in stock I will make it in that color. If you want a design I already make but in a leather I don't have you will have to pay for the new leather as well as the bag cost on the site. 

Do you make the bags by hand and by yourself?

Yes! I am a one woman show. I design, cut, and sew every bag and accessory I sell. As of right now I do not have any staff however I'm working to change that. 

What are your bags made of?

All my bags are made of 100% genuine leather and/or hair on hide leather. 

Do you offer any guarantees on your bags?

Yes. Any natural wear or tear on your bag I will repair and replace for free. 

How should I take care of my bag?

You can treat the leather with a leather lotion. Any spots on your bag can be wiped down or cleaned with a leather cleaner.  

Do you have bags already made on hand?

Some bags are made and on hand and others on the site are made to order. There is a page on the site that says ready to ship. All of those bags are there. All made to order bags can take up to 6-8 weeks to make then ship. Please feel free to reach out and inquire if a bag is already made. Sometimes I do have bags made an just not on the site yet. I'm only one person!

I see a bag I want but can't get it right now. Will you make it later?

I do offer Affirm, AfterPay and Klarna for Buy now, Pay later options. If you can not do that and need to wait it is a risk that the leather may be not be available later.

I live in Columbus, do I have to pay for shipping?

No, I have a pick up option that you can choose at checkout. 

Can I shop your bags in person?

Yes. I have a studio space, you can shop by appointment only. Also I do many markets and fairs around the city. Please follow me on social media and sign up for my newsletter to see where I will be popping up from week to week. 

Is this Vegan leather?

No! Absolutely not. All leather products are genuine leather. I source it my leather from Columbus as well as all over the United States and overseas. Although Vegan leather is less expensive it is of lower quality than real leather which makes it a lot less durable than real leather and due to its thinness, it's more likely to break, crack and scuff over time. "Vegan Leather" that is made of plastic-based leather alternatives, while not directly harming animals in the production process, can still take years to degrade, which is harmful to the environment.

Can I get a different strap than the one that comes with the bag?

Possibly, please email me at talktous@tonebekka.com to discuss another strap option.

How can I pay for my bag?

Various payment options are available online from major credit cards, Sezzle, ShopPay, Google Pay, Paypal, AfterPay, Klarna, Affirm and Venmo.

 

I hope these answered your question. If it did not please feel free to contact Jovanna and ask right here.