Tonē Bekka leather bags are hand-crafted by the designer in her studio. You want to know more, here are some common questions. If you have one that is not answered below, feel free to contact Jovanna and ask right here.
Q: I saw a bag I like and didn't buy it and it's no longer available. Will you bring it back?
A: Don't Procrastinate! If you see it and want it, buy it. I do offer Klarna and Affirm. I create what inspires me and my best sellers, so if there is something you like and no longer see, please reach out to me. If I have the leather on hand I will be happy to make it for you. But if you wait, I may not have the leather anymore.
Q: How long does it take to make a bag?
A: It depends on how big the bag is and the amount of details. Anywhere from 1-4 business days. However all orders are processed as they come in, therefore if you place an order it will be made when in the order in which it is received.
Q: Do you take custom orders?
A: No! I do not do custom orders, however if you see a navy tote bag and you want it in black as long as I have the leather in stock I will make it in that color. If you want a design I already make but in a leather I don't have you will have to pay for the new leather as well as the bag cost on the site.
Q: Do you make the bags by hand and by yourself?
A: Yes! I am a one woman show. I design, cut, and sew every bag and accessory I sell. As of right now I do not have any staff however I'm working to change that.
Q: What are your bags made of?
A: All my bags are made of 100% genuine leather and/or hair on hide leather.
Q: Do you offer any guarantees on your bags?
A: Yes. Any natural wear or tear on your bag I will repair and replace for free.
Q: How should I take care of my bag?
A: You can treat the leather with a leather lotion. Any spots on your bag can be wiped down or cleaned with a leather cleaner.
Q: Do you have bags already made on hand?
A: Some bags are made and on hand and others on the site are made to order. If it does not indicate that it is a made to order product it will be shipped within 1-2 days of ordering. All made to order bags take 2-4 weeks to make then ship.
Q: I see a bag I want but can't get it right now. Will you make it later?
A: I do offer Affirm and Klarna for Buy now, Pay later options. If you can not do that and need to wait it is a risk that the leather may be not be available later.
Q: I live in Columbus, do I have to pay for shipping?
A: No, I have a pick up option that you can choose at checkout.
Q: Can I shop your bags in person?
A: Yes. I have a studio space, you can shop by appointment only. Also I do many markets and fairs around the city. Please follow me on social media and sign up for my newsletter to see where I will be popping up from week to week.
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