google-site-verification: google001f52017972345a.html SHIPPING & RETURNS – Tonē Bekka Skip to content

FREE SHIPPING ON ALL ORDERS $200 AND UP!

SHIPPING & RETURNS

SHIPPING:

All domestic orders will be shipped via USPS or UPS with delivery confirmation (Priority) within 24-48 after purchase for items IN STOCK ONLY. Most items are made to order. All MADE TO ORDER ITEMS CAN TAKE UP TO 6-8 WEEKS TO CREATE. Once they are made they will be shipped out right away via either of the aformentioned shipping companies mentioned above. Priority shipping usually takes 2-3 business days for delivery depending on where you are located and allows for the package to be tracked the entire way. Any lost packages or orders will not be refunded. Tonē Bekka is not responsible for lost packages.

Lifetime Warranty:

Your bag is delivered with a Lifetime Warranty! Any natural wear or tear and if the product appears to be defective whether is the material or workmanship, I will repair or replace the item. If replaced, the defective bag will not be sent back to the customer. You, the customer will be responsible for any shipment cost to return the defective product to me for its repair or replacement.

What Does the Warranty Cover?

  • Natural defects of your bag
  • Craftsmanship Defects
  • Leather Stitching
  • Zipper failure (this does not include failures due to overstuffing of your bag or mishandling of zipper.
  • Scratches or smudges on leather that can not be wiped away upon arrival of you receiving your bag.
  • Detachments, rips or tears anywhere on the bag from proper use.

The Warranty Will Not Cover:

  • Defects due to mishandling or mistreatment of your bag
  • Damage in result of (according to the opinion of Tonē Bekka) lack of care, accidents, modifications, attempted repairs, negligence, improper use or natural aging.

*Your bag will naturally age in color and texture over time and will encounter smudges and dirt while you carry and use your bag. Please take care of your bag and refer to the care and cleaning instructions sent with your bag. If you have any questions or concerns please feel free to contact us via email: tonebekka@gmail.com

Returns:

Email us at talktous@tonebekka.com to discuss your issue.

Tonē Bekka does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All exchange request must be submitted via email at talktous@tonebekka.com

Items must be in original condition. No sale items or gift cards will be accepted.

Exchange shipping fee is the responsibility of the customer. We do not provide exchange shipping labels.

EXCHANGE PROCESS

Once your exchange is submitted via email, we will review the issue. Once your exchange is approved you will receive a follow-up email containing instructions for the exchange. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.

Upon receiving your exchange item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been used, worn or damaged we reserve the right to deny your request. 

Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your exchange to be processed and finalized. Due to being a solo-preneur, I cannot guarantee that your exchange will be processed on the day that it is received. Once your item(s) have been inspected a store credit will be issued via email that can be used towards future purchases.

FINAL SALE ITEMS

Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on sale, the item is final sale.

ORDER NOT DELIVERED OR RETURNED TO SENDER

In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.

Please ensure that your address is correct when you place your order.

By completing a purchase with us you are agreeing to our full return policy.

If you have any questions, please send an email to talktous@tonebekka.com