SHIPPING & RETURNS

Shipping

Where We Ship:
We currently ship within the United States and international shipping. 

Shipping Methods & Rates:

  • Standard shipping (3–5 business days): $8

  • Expedited shipping (1–2 business days): $10
    Rates are calculated at checkout based on your location and shipping method selected.

Processing Time:
Orders are processed within 2–3 business days. Please note that during new product launches or pre-orders, processing times may be slightly longer.

Pre-Orders:
If you purchase a bag on pre-order, the estimated ship date will be noted on the product page and in your confirmation email. You’ll receive tracking information as soon as your bag is ready to ship.

Tracking:
Once your order has shipped, you’ll receive a confirmation email with tracking details.

Returns & Exchanges

We want you to absolutely love your Tonē Bekka bag. If for any reason you’re not completely satisfied, you may return or exchange your order within 14 days of delivery.

Return Requirements:

  • Bag must be unused, in original condition, and with all tags and packaging intact.

  • Original receipt or proof of purchase is required.

How to Start a Return or Exchange:

  1. Email us at talktous@tonebekka.com with your order number.

  2. We’ll provide return instructions and a return shipping label.

  3. Once we receive and inspect your return, your refund or exchange will be processed within 5–7 business days.

Return Shipping:

  • Returns are subject to a $15 return shipping fee, which will be deducted from your refund.

  • Exchanges ship free.

Final Sale Items:
Items marked “Final Sale” cannot be returned or exchanged.

Our Craftsmanship Guarantee

We stand by the quality of every Tonē Bekka bag. If you experience a craftsmanship defect (such as stitching, hardware, or material issues) within 12 months of purchase, we will repair or replace your bag at no cost.

Every bag is handcrafted in partnership with skilled artisans in New York, and we take pride in maintaining the same attention to detail that built our brand.

Please note: This guarantee does not cover normal wear and tear or damage caused by improper care. If your bag needs repair outside of this window, we’re happy to recommend trusted leather repair specialists.

Questions?

If you have any questions about shipping, pre-orders, or our Craftsmanship Guarantee, please email us at talktous@tonebekka.com. We’re here to help.