Tonē Bekka does NOT offer refunds, however, we will offer a store credit which you can use towards a future purchase. All exchange request must be submitted via email at firstname.lastname@example.org
Items must be in original condition. No sale items or gift cards will be accepted.
Exchange shipping fee is the responsibility of the customer. We do not provide exchange shipping labels.
Once your exchange is submitted via email, we will review the issue. Once your exchange is approved you will receive a follow-up email containing instructions for the exchange. To re-iterate, we do not offer refunds and we do not accept returns of items that are not in their original state.
Upon receiving your exchange item(s), we will inspect it for defects and/or signs of wear. If we detect that the item has been used, worn or damaged we reserve the right to deny your request.
Once we've determined your item is in good condition you will be emailed store credit information. Please allow up to 7 business days for your exchange to be processed and finalized. Due to being a solo-preneur, I cannot guarantee that your exchange will be processed on the day that it is received. Once your item(s) have been inspected a store credit will be issued via email that can be used towards future purchases.
FINAL SALE ITEMS
Discounted items and items purchased on promotion are NOT eligible for return. They are FINAL SALE. If you used a coupon or purchased an item on sale, the item is final sale.
ORDER NOT DELIVERED OR RETURNED TO SENDER
In the event that your order is returned to us as undelivered there will be a 15% restocking fee deducted from your refund. If we issue a refund it will be minus the restocking fee and shipping cost.
Please ensure that your address is correct when you place your order.
By completing a purchase with us you are agreeing to our full return policy.
If you have any questions, please send an email to email@example.com