WARRANTY & POLICIES

Lifetime Warranty:

Your bag is delivered with a Lifetime Warranty! Any natural wear or tear and if the product appears to be defective whether is the material or workmanship, I will repair or replace the item. If replaced, the defective bag will not be sent back to the customer. You, the customer will be responsible for any shipment cost to return the defective product to me for its repair or replacement.

What Does the Warranty Cover?

  • Natural defects of your bag
  • Craftsmanship Defects
  • Leather Stitching
  • Zipper failure (this does not include failures due to overstuffing of your bag or mishandling of zipper.
  • Scratches or smudges on leather that can not be wiped away upon arrival of you receiving your bag.
  • Detachments, rips or tears anywhere on the bag from proper use.

The Warranty Will Not Cover:

  • Defects due to mishandling or mistreatment of your bag
  • Damage in result of (according to the opinion of Tonē Bekka) lack of care, accidents, modifications, attempted repairs, negligence, improper use or natural aging.

*Your bag will naturally age in color and texture over time and will encounter smudges and dirt while you carry and use your bag. Please take care of your bag and refer to the care and cleaning instructions sent with your bag. If you have any questions or concerns please feel free to contact us via email: tonebekka@gmail.com

Returns:

In 30 days of receiving your bag you can return or exchange it. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at tonebekka@gmail.com.

Final Sale items (if applicable)
Only regular priced items may be refunded, unfortunately final sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tonebekka@gmail.com

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should email first to tonebekka@gmail.com and then you will be provided with the correct mailing address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.